Jennings Motor Group has invested in a new computer system at its service and parts departments across the region.
The new groundbreaking Auto Vehicle Health Check system, fully automated with PDA software, has been installed across the group’s Ford, Mazda and SEAT dealerships, in order to further improve customer service and performance.
The new quick and efficient system, which is proving to be a huge success, not only allows both departments to be kept up-to-speed with on-going updates on individual vehicles, but it also allows technicians to carry out a comprehensive health check on every vehicle and input relevant data using a personal digital assistant (PDA), battery operated hand held device.
A comprehensive report is then sent electronically to the workshop control office and the parts departments, who are able to check if required parts are in stock, estimate any costs and finally, complete timing and pricing schedules, at the simple touch of a button.
Nicky Dalkin, operations director for the Jennings Motor Group, said; “We are constantly looking at ways in which to further improve customer service, which is of paramount importance to us as individual dealers and as a Group.
The new technology recently installed is part of our commitment to an on-going technology investment programme. We are currently working behind the scenes on a number of additional projects which will further compliment the service we offer our customers and the systems we already have in place.”
The new system has not only been welcomed by customers who are impressed by the service they are receiving, but also from staff, all of whom received relevant training prior to the system going live.”
JenningsFord branches can be found at Middlesbrough, Stockton, Sunderland, Gateshead and South Shields. Two Mazda sites are located at Middlesbrough and Sunderland and a SEAT dealership in Middlesbrough.